If you’re looking to improve your communications at work and choose VoIP Phones instead of an analog or digital telephone, you’re doing the right thing.
This “business” IP phones provide you more tools and features to make your work easier, like:
- Better audio quality.
- HD video.
- Security of information.
- Bluetooth connectivity.
- And many more.
However, with so many functions it can be difficult to choose the correct VoIP Phone according to your (and your team) needs. That’s why we decided to make a list with tips so you can remember these considerations when shopping.
Tips and recommendations to choose VoIP phones
1. Check the compatibility
Before you look at any brand or feature, make sure your new VoIP device it’s compatible with your phone system at the moment.
The most common it’s SIP, also known as Session Initiation Protocol.
If you’re not sure about how to check this information, ask a technician for help, since this is one of the most important steps.
2. Define who’s going to use it
Not everyone should use the VoIP phone, you’ll have to pick one according to the needs of the person that will have access to it.
Normally, the job functions that need this kind of technology are:
- Call Centers
- Human Resources
3. Define the needs of the job
Depending on the job function, some people will need only basic features like Call Transfer, Call Parking, Call Waiting or Conference. But other people might need some high quality characteristics, like speakers or camera.
4. Determine how many calls does this person/position receives
This is something you’ll need to ask or find out eventually, since it’s important to select how many lines you’ll have to provide to the person in the job.
Some positions need only 3 lines to do their work, but some others (like operators, administrators or receptionists) will need more than 8.
Also, when you choose VoIP phones you’ll want to buy one with higher quality, but this always depends on how often this person uses the phone.
5. Check your budget
There are lots of prices for VoIP phones, they can go from 40$ to 300$, so make sure to have all the steps above very clear before you go shopping.
On the other hand, defining a budget will make you analyze even more the features and characteristics of the devices.